ALWAYS OPEN IN DECEMBER!
In December and January Artesive is open every day, except December 24th, December 31st and January 7th.
All other days we handle your orders regularly. Given the Christmas holidays period, shipments may be subject to delivery delays by couriers. Unfortunately we cannot do anything about this. Keep track of your shipments and make sure there is always someone to receive the shipment at the address indicated in your order.
Thank you very much and a sincere wish for a Happy Holidays, safe and with family.
TAKE ADVANTAGE OF THE SHIPMENT INCLUDED!
If you reach 120 € of order your shipment is free. Applies to all orders within Europe area address. For non-EU areas and disadvantaged locations, standard shipping costs apply.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
You can choose different shipping carriers:
PREPARATION AND SHIPPING On each product page you can view the availability and timing of evasion from the time of order confirmation. Normally the preparation of goods requires from 24h to 72h. In the case of delays, you will be promptly notified. All shipments are entrusted to express couriers such as FEDEX, TNT, DPD, ROYAL MAIL depending on the type of order. Normally, delivery takes place within 24 / 48h of work after shipment, depending on the destination and the conditions of the courier. Shipping cost In the tables below you can check the costs for locations in Europe
|Total order Weight||Royal Mail Courier 5/7 days||Insurance Cost optional)|
|0 – 2 Kg||€ 5.90 – € 8.50||+ 3€|
|2 – 5 Kg||€ 8.50 – € 9.90||+ 4€|
|5 – 10 Kg||€ 9.90 – € 12.00||+ 5€|
|10 – 20 Kg||€ 24.00||+ 6€|
|20 – 100Kg||€ 39||+ 10€|
|Total order Weight||Fedex Economy Express 3/5 days||Insurance Cost optional)|
|0 – 2 Kg||€ 14.00||+ 3€|
|2 – 5 Kg||€ 16.00||+ 4€|
|5 – 10 Kg||€ 18.00||+ 5€|
|10 – 20 Kg||€ 20.00||+ 6€|
|20 – 100Kg||€ 45||+ 10€|
The cost of shipping does not include insurance that can be requested with a supplement. Conditions of packaging Normally every shipment is packaged in our branded packaging, suitable for shipping our products and designed to avoid damage to the material during delivery. The courier is required to request your signature upon delivery. Please observe the procedure below at the time of delivery. WARNING! Return policy in case of damaged package * * This rule is applied ONLY on problems due to transport, for defects on products the right of withdrawal is applied according to the law (see at the bottom). At the time of delivery by the courier there is an obligation to check the goods. The customer is required to check the integrity of the packaging and the contents of the same FRONT COURIER. In the case of breakages due to transport it is important to know that: In case of damage, obvious lacerations or mistreatment by the courier, the package must be accepted but SIGNED WITH RESERVE. Alternatively, please REPEAT THE GOODS. In the event that the internal goods have breakages but the package is intact, it is mandatory to report WITHIN 24 HOURS from receipt of the damage (the date of delivery of the courier will attest) in order to have the replacement of the goods. For no reason are refunds or replacements due to damage if the report is sent after 24 hours from receipt by the courier. These procedures, even if a bit ‘boring, are the only solutions that allow us to immediately manage the complaint with the courier and allows us to quickly return the goods that may be received is not intact.
REPLACEMENTS AND RETURNS
Do you want to replace or return products?
Click on the buttons below, you can fill out the form with the request. If successful, you will be sent instructions to proceed.
Can not find the answer you were looking for? See our FAQ