PAYMENT METHODS ACCEPTED
You can buy all our products using the following payment methods:
1. Advance Bank Transfer
In case of payment by Advance Bank Transfer, the sending of the order will take place only at the time of actual crediting to the c / c of Artesive Srl, which must take place within 5 working days from the date of acceptance of the order, after which the order is considered automatically canceled.
The purpose of the bank transfer must include the identification of the order that is issued in the order confirmation e-mail.
The bank details on which to make the transfers are shown in the order confirmation e-mail.
2. Apple Pay
If the Customer is making purchases through an Apple compatible device and has an Apple Account enabled, the Apple Pay payment method will be shown as the first option among the others available. If the customer selects this mode and continues with the order, the Apple Pay payment session is automatically started.
3. Credit Card
In the case of purchase of goods with credit card payment methods, together with the conclusion of the online transaction, the reference banking institution authorizes the sole commitment of the amount relating to the purchase made. The amount relating to the goods evaded is debited to the credit card of the customer at the time of effective evasion of the goods ordered. The credit cards accepted are all those that rely on the Visa, Mastercard and American Express circuits. In case of an American Express credit card purchase, order fulfillment may be delayed due to specific anti-fraud checks on this circuit. In addition, we remind you that the destination address of the goods must correspond to the one declared at the time the card is issued: otherwise, contact the American Express call center at 06-72280371 to authorize the shipment to a different address.
In case of cancellation of the order, both by the Customer and in case of non-acceptance of Artesive, the same context will require the cancellation of the transaction and the release of the amount involved. The cancellation of the order is possible until the moment when it is not yet in stock. The order status is clearly visible in the “Order Status” area and can no longer be canceled if the indication “Work order” appears. The timing of release, for some types of cards, depend exclusively on the banking system and can reach their natural expiry date (24th day from the authorization date). Required the cancellation of the transaction, under no circumstances Artesive can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system. In the event that the customer’s order is still open after 23rd day from the date of submission, Artesive will still charge the customer’s credit card for the amount due, even if in advance on the material delivery of the goods , in order to avoid the expiry of authorization of the transaction (24 days).
Artesive reserves the right to request additional information from the Customer (eg fixed telephone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, Artesive reserves the right not to accept the order.
At no time during the purchase process Artesive is able to know the information relating to the buyer’s credit card, as they are entered directly on the website of the bank that manages the transaction (with very high security systems); since there is no data transmission, there is no possibility that these data are intercepted. No digital archive of Artesive contains, nor does it preserve, such data. In no case Artesive can therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment of products purchased on www.artesive.com
4. Prepaid Credit Card
In case of purchase with a Prepaid Credit Card, the Customer enters the identification numbers of the card; at the same time as the online transaction is concluded, the reference bank will authorize the sole commitment related to the purchase made. The amount relating to the goods evaded is debited to the credit card of the customer at the time of effective evasion of the goods ordered. In case of cancellation of the order, both by the Customer and in case of non-acceptance of Artesive, the same context will require the cancellation of the transaction and the release of the amount involved. The cancellation of the order is possible until the moment when it is not yet in stock. The order status is clearly visible in the “Order Status” area and can no longer be canceled if the indication “Work order” appears. The timing of release, for some types of cards, depend exclusively on the banking system and can reach their natural expiry date (24th day from the authorization date). Required the cancellation of the transaction, under no circumstances Artesive can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system. At no time during the purchase process Artesive is able to know the information relating to the buyer’s credit card, as they are entered directly on the website of the bank that manages the transaction (with very high security systems); since there is no data transmission, there is no possibility that these data are intercepted. No digital archive of Artesive contains, nor does it preserve, such data. In no case Artesive can therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment of products purchased on www.artesive.com
5. PayPal
In case of purchase through the PayPal payment method, at the end of the order the Customer is directed to the PayPal login page.
The order amount is debited from your PayPal account at the time the order is acquired.
In case of cancellation of the order, whether by the Customer or in case of non-acceptance of Artesive, the amount will be refunded to the customer’s PayPal account.
The cancellation of the order is possible until the moment when it is not yet in stock. The order status is clearly visible in the “Order Status” area and can no longer be canceled if the indication “Work order” appears.
BILLING SERVICE
For each order will be issued a regular sales receipt for both individuals and companies.
If you need an invoice in order to deduct VAT, please report it immediately after purchase and indicate company name, VAT number and tax code.
ASSISTANCE SERVICE PRE AND AFTER SALES
Pre and post sales assistance is guaranteed during normal business hours (Mon- Fri 9: 00-17: 00) by sending an email to: [email protected]
